- Right to return
- How to make the return
- Return of a product with international shipping
- International shipping worldwide (jump to the page)
We do not accept returns of Face Masks due to sanitary reasons
RIGHT OF RETURN
You have the right to cancel an order, according to the conditions indicated in this document, and within a maximum period of 15 days. The cancellation period begins the day you receive your order.
The product must be unworn. If the product is damaged or used it will not be refunded. It is convenient that the client controls the delivery to verify that everything is correct and without errors.
Keep in mind that in the case of vintage materials you should carefully look at the conditions of the material prior to your purchase. The vintage fabrics may have an imperfection that will not be a condition of return once the purchase is accepted..
Please check before purchase the measurements of the accessory in the description of each item because, in no case, the return will be accepted due to problems in the measurements. Contact us for any questions about it [email protected] .
For the return of the cost of the order, we will follow the same means of payment used by you when placing the order without incurring any additional cost. We may hold the refund until we have received the merchandise.
You will send the goods or you will deliver them without undue delay and never later than 20 days from the moment you receive the item (or items). You will have to bear the direct costs of the return of the merchandise and select the courier company you believe is timely.
You will be solely responsible for the decrease in the value of the merchandise resulting from a handling different from that necessary to establish the nature, characteristics and functionality of the merchandise.
How to make the return, national shipping
To make any return please contact Petty Things in the mail [email protected], with return subject, indicating the reasons for the return, and we will indicate the steps to follow. Please, provide in this mail:
- relevant information as well as the reason why return is made.
- Contact information with the return (contact information when ordering)
- tracking number and / or order (in the order mail we sent you when you made your purchase)
The client is responsible for shipping the article back. Petty Things suggests that you obtain a receipt as well as a package identifier when making the return through the courier company that you choose, as it would facilitate the tracking of the return shipment if necessary.
Return of a product with international shipping
Follow the same steps as with the national shipment, “How to make a return” from the previous section.
Petty Things is not responsible for shipping costs on your return, and can select the shipping method you want. Petty Things suggests that you obtain a receipt as well as a package identifier when making the return through your shipping service, as it would facilitate the tracking of the return shipment if necessary.
If an item is returned internationally, please write clearly on the package “MERCHANDISE RETURN”, so you can avoid any customs tariff. Petty Things is not responsible for any type of customs payments for returns.
Any charge incurred by return will be the responsibility of the customer.